Quality management of financial shared service center in the digitalization context : a case study of HX Financial Shared Services Center
Year of publication: |
2022
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Authors: | Liu, Junyong ; Liu, Minghui ; Sun, Ruiqi |
Published in: |
Frontiers of business research in China : selected publications from Chinese universities. - Beijing : Higher Education Press, ISSN 1673-7326, ZDB-ID 2388653-5. - Vol. 16.2022, 2, p. 207-224
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Subject: | financial shared service center | quality management | digitalization | Grounded Theory (GT) | Qualitätsmanagement | Quality management | Interne Dienstleistung | Internal services | Finanzdienstleistung | Financial services | Grounded Theory | Grounded theory | Digitalisierung | Digitization | Unternehmensdienstleistung | Business services |
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