Ranking of critical success factors for online retailing by TOPSIS approach
Year of publication: |
2017
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Authors: | Singh, Shaina ; Singh, Rajesh K. ; Seth, Nitin |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 21.2017, 3, p. 359-374
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Subject: | e-retailing | service quality | CSFs | customer retention | TOPSIS | Erfolgsfaktor | Success factor | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Einzelhandel | Retail trade | Ranking-Verfahren | Ranking method | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour |
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