Recipe for perceived personalization in hotels
Year of publication: |
2024
|
---|---|
Authors: | Lei, Soey Sut Ieng ; Wang, Dan ; Fong, Lawrence Hoc Nang ; Ye, Shun |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 100.2024, Art.-No. 104818, p. 1-12
|
Subject: | Actual personalization | Hotel | Mixed-study | Perceived personalization | Service effort | Surprise | Hotellerie | Hotel industry | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Personalisierung | Personalization |
-
A novel hotel recommendation method based on personalized preferences and implicit relationships
Chen, Ke, (2021)
-
Enhancing playful customer experience with personalization
Lambillotte, Laetitia, (2022)
-
Dai, You-De, (2019)
- More ...
-
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng, (2024)
-
Lei, Soey Sut Ieng, (2020)
-
Lei, Soey Sut Ieng, (2023)
- More ...