Recovery Management in Business-to-Business Markets : Conceptual Dimensions, Relational Consequences and Financial Contributions

Online-Ressource (XVIII, 290 p. 31 illus, online resource)

Description based upon print version of record

Geleitwort; Preface; Contents; Figures; Tables; Abbreviations; 1 Introduction; 1.1 Relevance for academic investigation; 1.2 Definition of research questions; 1.3 Structure and course of investigation; 2 Terminological and conceptual foundation of investigation; 2.1 Definition of fundamental terms; 2.1.1 Terminological foundation of business-to-business markets; 2.1.2 Terminological foundation of recovery management; 2.1.3 Characteristics of recovery management in business-to-business markets; 2.2 Review of recovery literature; 2.2.1 Classification of recovery research

2.2.2 Seller-related research on recovery2.2.3 Customer-related research on recovery; 3 Theoretical foundation of investigation; 3.1 The equity theory; 3.1.1 The fundamental principles of equity theory; 3.1.2 The comparison process of equity theory; 3.1.3 The outcomes of the comparison process of equity theory; 3.1.4 The conceptual dimensions of equity theory; 3.2 The social exchange theory; 3.2.1 The fundamental principles of social exchange theory; 3.2.2 The comparison process of social exchange theory; 3.2.3 The outcomes of the comparison process of social exchange theory

3.3 Critical assessment of theoretical foundation4 Qualitative investigation on recovery management in business markets; 4.1 Structure of qualitative investigation; 4.2 Methodological foundation of qualitative investigation; 4.2.1 Methodology of qualitative data collection; 4.2.2 Methodology of qualitative data analysis; 4.3 Findings from qualitative data analysis; 4.3.1 The nature of failures in business-to-business markets; 4.3.2 The nature of recovery in business-to-business markets; 4.3.3 The measures of recovery in business-to-business markets

4.3.4 The consequences of recovery in business-to-business markets4.4 The conceptual dimensions of recovery management; 4.4.1 The recovery process dimension; 4.4.2 The recovery outcome dimension; 4.4.3 The recovery interaction dimension; 5 Quantitative investigation on recovery management in business markets; 5.1 Structure of quantitative investigation; 5.2 Methodological foundation of quantitative investigation; 5.2.1 Methodology of quantitative data collection; 5.2.2 Methodology of quantitative data analysis; 5.3 The relational consequences of recovery management

5.3.1 Frame of investigation5.3.2 Definition of constructs; 5.3.3 Development of hypotheses; 5.3.4 Measurement of constructs; 5.3.5 Results of hypothesis testing; 5.4 The financial consequences of recovery management; 5.4.1 Frame of investigation; 5.4.2 Definition of constructs; 5.4.3 Development of hypotheses; 5.4.4 Measurement of constructs; 5.4.5 Results of hypothesis testing; 6 Conclusions; 6.1 Summary and discussion of findings; 6.2 Theoretical implications; 6.3 Practical implications; 6.4 Limitations and avenues for future research; Appendices; Bibliography

10.1007/978-3-658-05637-7 [DOI]

ECONIS - Online Catalogue of the ZBW