Relational bonds, customer engagement, and service quality
Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang and Han Lee
| Year of publication: |
2021
|
|---|---|
| Authors: | Chang, Chia-Wen ; Huang, Heng-Chiang ; Wang, Shih-Ju ; Lee, Han |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 5/6, p. 330-354
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| Subject: | customer engagement | healthcare service industry | Relational bonds | satisfaction | service quality | word of mouth | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Dienstleistungssektor | Service industry | Gesundheitswesen | Health care system |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2019.1611784 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012498577