Relational cohesion between users and smart voice assistants
Year of publication: |
2022
|
---|---|
Authors: | Hernández Ortega, Blanca ; Aldas-Manzano, Joaquin ; Ferreira, Ivani |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 5, p. 725-740
|
Subject: | Artificial intelligence | Customer engagement | Engagement behaviors | Interactions | Positive emotions | Relational cohesion | Relationship marketing | Smart voice assistants | Technology and service | Beziehungsmarketing | Emotion | Künstliche Intelligenz | Konsumentenverhalten | Consumer behaviour | EU-Staaten | EU countries | Kundenintegration | Customer integration |
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