Relationship of service quality dimensions, customer satisfaction and loyalty in e-commerce : a case study of the Shopee App
Pei-Ling Sheu and Shu-Chun Chang
| Year of publication: |
2022
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|---|---|
| Authors: | Sheu, Pei-Ling ; Chang, Shu Chun |
| Published in: |
Applied economics. - New York, NY : Routledge, ISSN 1466-4283, ZDB-ID 1473581-7. - Vol. 54.2022, 40, p. 4597-4607
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| Subject: | customer satisfaction | loyalty | Service quality dimensions | Shopee App | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/00036846.2021.1980198 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013411002