Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Year of publication: |
2009
|
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Authors: | Hu, Hsin-hui ; Kandampully, Jay ; Juwaheer, Thanika Devi |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 1/2, p. 111-125
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Hotellerie | Hotel industry | Mauritius |
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