The effect of job outcomes among call centre customer service representatives in India
Year of publication: |
2012
|
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Authors: | Surana, Shilpa Jain ; Singh, Anup K. |
Published in: |
International journal of intelligent enterprise : IJIE. - Olney, Bucks : Inderscience Publ., ISSN 1745-3232, ZDB-ID 2422756-0. - Vol. 1.2007/12, 3/4, p. 270-289
|
Subject: | job burnout | job performance | job satisfaction | organisational commitment | turnover intention | India | Indien | Arbeitszufriedenheit | Job satisfaction | Callcenter | Call centre | Mitarbeiterbindung | Employee retention | Arbeitsmobilität | Labour mobility | Arbeitsleistung | Job performance | Stress | Work stress |
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