Relevant factors that affect service recovery performance
Wen-Bao Lin
| Year of publication: |
2010
|
|---|---|
| Authors: | Lin, Wen-bao |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 5/6, p. 891-910
|
| Subject: | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Unternehmenskultur | Corporate culture | Fuzzy-Set-Theorie | Fuzzy sets | KMU | SME | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003993299