The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots
Year of publication: |
2022
|
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Authors: | Song, Christina Soyoung ; Kim, Youn-Kyung |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 146.2022, p. 489-503
|
Subject: | Artificial intelligence | CASA | Human-robot interaction | Humanoid | Service robot | Technology acceptance | Roboter | Robot | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality |
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