Retail service quality as a key activator of grocery store loyalty
Elisa Martinelli and Bernardo Balboni
| Year of publication: |
2012
|
|---|---|
| Authors: | Martinelli, Elisa ; Balboni, Bernardo |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 32.2012, 14, p. 2233-2247
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Lebensmittelhandel | Food trade | Italien | Italy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009620195