Retailers beware : on denied product returns and consumer behavior
Lynn C. Dailey, M. Ali Ülkü
| Year of publication: |
May 2018
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|---|---|
| Authors: | Dailey, Lynn C. ; Ülkü, M. Ali |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 86.2018, p. 202-209
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| Subject: | Consumer behavior | Retailing | Return policy | Service management | Psychological reactance | Fraudulent returning | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2018.01.064 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011855289