Linking service convenience to satisfaction : dimensions and key moderators
Year of publication: |
2017
|
---|---|
Authors: | Benoit, Sabine ; Klose, Sonja ; Ettinger, Andreas |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 6, p. 527-538
|
Subject: | Retailing | Shopping | Partial least squares | Customer characteristics | Service convenience | Formative measurement models | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Partielle kleinste Quadrate | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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