Rethinking the Company's Potential : A Real Way to Create Competitive Advantage

Upstream and downstream competitors represent factors at play before and after the core product experience. There are also external factors at play during the experience. Parking is an upstream competitor: something that has the potential to prevent people from entering the experience in the first place. Other examples of addressing upstream competitors include drive-through coffee and websites that allow you to log in using existing credentials such as your Facebook account information. It is no need to set up yet another username and password you are likely to forget