Return on quality : measuring the financial impact of your company's quest for quality
Roland T. Rust ; Anthony J. Zahorik ; Timothy L. Keiningham
| Year of publication: |
1994
|
|---|---|
| Authors: | Rust, Roland T. ; Zahorik, Anthony J. ; Keiningham, Timothy L. |
| Publisher: |
Chicago, Ill. [u.a.] : Probus Publ. Co. |
| Subject: | Qualitätsmanagement | Dienstleistungsbetrieb | Entscheidungsunterstützungssystem |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XX, 225 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 1-55738-547-5 |
| Source: |
Persistent link: https://www.econbiz.de/10004184355