Revealing customers' satisfaction and preferences through online review analysis : the case of Canary Islands hotels
Year of publication: |
2019
|
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Authors: | Ali Ahani ; Nilashi, Mehrbakhsh ; Elaheh Yadegaridehkordi ; Sanzogni, Louis ; Tarik, A. Rashid ; Knox, Kathy ; Samad, Sarminah ; Bin Ibrahim, Othman |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 51.2019, p. 331-343
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Subject: | Customer satisfaction | Preferences analysis | Online reviews | Hotel | Market segmentation | Canary islands | Multi-criteria decision making | Machine learning | Kundenzufriedenheit | Äthiopien | Ethiopia | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
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