Review essay: Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services
Alternative title: | Citizens, co-producers, customers, clients, captives? : a critical review of consumerism and public services |
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Year of publication: |
2010
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Authors: | Jung, Tobias |
Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 12.2010, 3, p. 439-446
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Subject: | Öffentliche Dienstleistung | Public services | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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