Revised importance-performance analysis : three factor theory and benchmarking
Year of publication: |
2008
|
---|---|
Authors: | Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 37-51
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Faktorenanalyse | Factor analysis |
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