Risks and benefits of business process outsourcing : a study of transaction services in the German banking industry
Year of publication: |
2009
|
---|---|
Authors: | Gewald, Heiko ; Dibbern, Jens |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 46.2009, 4, p. 249-257
|
Subject: | Prozessmanagement | Business process management | Outsourcing | Kosten-Nutzen-Analyse | Cost-benefit analysis | Bank | Deutschland | Germany |
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