The role of mixed emotions in consumer behaviour : investigating ambivalence in consumers' experiences of approach-avoidance conflicts in online and offline settings
Year of publication: |
2011
|
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Authors: | Penz, Elfriede ; Hogg, Margaret K. |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 45.2011, 1/2, p. 104-132
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Subject: | Online-Handel | Online retailing | Einzelhandel | Retail trade | Emotion | Konsumentenverhalten | Consumer behaviour |
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