Role of service quality and customer satisfaction in firm's performance: Evidence from Pakistan hotel industry
Year of publication: |
2018
|
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Authors: | Shah, Syed Naseeb Ullah ; Jan, Shahid ; Baloch, Qadar Bakhsh |
Published in: |
Pakistan Journal of Commerce and Social Sciences (PJCSS). - Lahore : Johar Education Society, Pakistan (JESPK), ISSN 2309-8619. - Vol. 12.2018, 1, p. 167-182
|
Publisher: |
Lahore : Johar Education Society, Pakistan (JESPK) |
Subject: | customer satisfaction | service quality | competitive advantage | SERVQUAL | hospitality industry |
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