How financial markets reflect the benefits of self‐service technologies
Year of publication: |
2008
|
---|---|
Authors: | Yang, Jun ; Klassen, Kenneth J. |
Published in: |
Journal of Enterprise Information Management. - Emerald Group Publishing Limited, ISSN 1758-7409, ZDB-ID 2144850-4. - Vol. 21.2008, 5, p. 448-467
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Self‐service | Cost reduction | Customer satisfaction |
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