Scaling Customer Success : Building the Customer Success Center of Excellence
by Chitra Madhwacharyula, Shreesha Ramdas
Chapter 1: The Customer Success Center of Excellence -- Chapter 2: CS Business and Operational Models -- Chapter 3: Key Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond -- Chapter 6: Making Sense of Data -- Chapter 7: Designing for Scale -- Chapter 8: Role of CS Operations in Scaling a CS Practice -- Chapter 9: Extending CS CoE -- Chapter 10: Where are We Heading? -- Appendix A: The Evolution of Customer Service.
Year of publication: |
2023
|
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Authors: | Madhwacharyula, Chitra ; Ramdas, Shreesha |
Publisher: |
2023.: Berkeley, CA : Apress 2023.: Berkeley, CA : Imprint: Apress |
Subject: | Scaling Customer Success | Customer Success Operations | Customer Success Center of Excellence | Digital Customer Success | Tech Touch Customer Success | Customer Success Automations | Customer Success Metrics | CS 2.0 | CS 3.0 | Next gen CS | Beziehungsmarketing | Relationship marketing | Erfolgsfaktor | Success factor | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
Saved in:
Online Resource
Extent: | 1 Online-Ressource (XX, 266 p. 70 illus.) |
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Type of publication: | Book / Working Paper |
Language: | English |
ISBN: | 978-1-4842-9192-4 ; 978-1-4842-9191-7 ; 978-1-4842-9193-1 |
Other identifiers: | 10.1007/978-1-4842-9192-4 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014248056
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