Scope creep : implications on customer satisfaction index in software industry
Year of publication: |
2016
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Authors: | Madhuri, K. Lakshmi ; Rao, Jawahr J. ; Murthy, Suma Vasudeva |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 19.2016, 1, p. 21-37
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Subject: | software engineering | software quality | scope creep management | total customer satisfaction | soft process | Software | Emotion | Kundenzufriedenheit | Customer satisfaction |
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