Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Year of publication: |
2017
|
---|---|
Authors: | Leino, Henna M. |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 7, p. 760-770
|
Subject: | Care service | Family member | Secondary customer | Secondary vulnerability | Vulnerable customer | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Häusliche Pflege | Domestic care | Kundenzufriedenheit | Customer satisfaction |
-
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling, (2013)
-
Krisnanto, Umbas, (2019)
-
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N., (2018)
- More ...
-
Balancing service inclusion for primary and secondary customers experiencing vulnerabilities
Leino, Henna M., (2021)
-
Service system resilience under resource scarcity : from vulnerability to balanced centricity
Leino, Henna M., (2024)
-
Sandberg, Birgitta, (2022)
- More ...