Self-service operations at retail stores : the role of inter-customer interactions
Year of publication: |
2013
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Authors: | Li, Mei ; Choi, Thomas Y. ; Rabinovich, Elliot ; Crawford, Aaron |
Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 22.2013, 4, p. 888-914
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Subject: | inter-customer interactions | self-service terminals | service quality | repurchase intention | attribution theory | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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