Why do customers use self-service information technologies in retail?
Year of publication: |
2014
|
---|---|
Authors: | Kallweit, Katrin ; Spreer, Philipp ; Toporowski, Waldemar |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 3, p. 268-276
|
Subject: | Self-service information technology | Technology acceptance | Service quality | Internet | Selbstbedienung | Self-service | Informationstechnik | Information technology | Dienstleistungsqualität | Innovationsakzeptanz | Innovation adoption | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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