Self-service systems : quality dimensions and users' profiles
Year of publication: |
2009
|
---|---|
Authors: | Gurău, Călin |
Published in: |
Cases on managing e-services. - Hershey, Pa. [u.a.] : Information Science Reference, ISBN 978-1-60566-064-6. - 2009, p. 48-59
|
Subject: | Digitale Dienste | Web-based service | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Großbritannien | United Kingdom |
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