Implementing Successful Self-Service Technologies
Year of publication: |
2002
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Authors: | Bitner, Mary Jo ; Ostrom, Amy L. ; Meuter, Matthew L. |
Published in: |
The Executive : an Academy of Management Publication. - Ada, OH : Academy Pr., ISSN 0896-3789, ZDB-ID 10202006. - Vol. 16.2002, 4, p. 96
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