Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation
Year of publication: |
2005
|
---|---|
Authors: | Beatson, Amanda T. ; Lings, Ian ; Rudd, John ; Lee, Nick ; Souchen, Anne |
Subject: | Marketing not elsewhere classified | Marketing Management (incl. Strategy and Customer Relations) | Consumer Satisfaction | Self-Service Technology | Interpersonal Service | Consumer Commitment | Multi-Group Analysis |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Congress Report |
Notes: | Beatson, Amanda T., Lings, Ian, Rudd, John, Lee, Nick, & Souchen, Anne (2005) Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation. In 5th Academy of Marketing Biennial Conference, 5-7 July 2005, Dublin Institute of Technology, Dublin. QUT Business School; School of Advertising, Marketing and Public Relations |
Source: | BASE |
-
Beatson, A. T., (2004)
-
Attributes of service delivery modes and their impact on consumer satisfaction
Beatson, Amanda T., (2002)
-
An exploration of frontline staff service orientated behaviours
Beatson, Amanda T., (2005)
- More ...
-
An exploration of a metaconstruct of relationship quality
Beatson, Amanda T., (2005)
-
Strategic planning and performance : extending the debate
Rudd, John, (2008)
-
An exploration of frontline staff service orientated behaviours
Beatson, Amanda T., (2005)
- More ...