An exploration of frontline staff service orientated behaviours
Year of publication: |
2005
|
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Authors: | Beatson, Amanda T. ; Lings, Ian |
Subject: | Marketing not elsewhere classified | Marketing Management (incl. Strategy and Customer Relations) | Frontline Staff | Service Orientation | Satisfaction | Commitment | Quitting Intentions |
Type of publication: | Article |
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Type of publication (narrower categories): | Congress Report |
Notes: | Beatson, Amanda T. & Lings, Ian (2005) An exploration of frontline staff service orientated behaviours. In Proceeding of Australia and New Zealand Marketing Academy Conference, 5-7 December 2005, Fremantle, WA. |
Source: | BASE |
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