Self-service technology in casual dining restaurants
Year of publication: |
2021
|
---|---|
Authors: | Nilsson, Elin ; Pers, Johannes ; Grubbström, Linn |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 42.2021, 1/2, p. 57-73
|
Subject: | social media | co-creation | Self-service technology | servicescape | Selbstbedienung | Self-service | Gastronomie | Restaurant industry | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality |
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