Sensemaking in sensory deprived settings : the role of non-verbal auditory cues for emergency assessment
Martin Svensson, Markus Hällgren
| Year of publication: |
June 2018
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|---|---|
| Authors: | Svensson, Martin ; Hällgren, Markus |
| Published in: |
European management journal. - Amsterdam : Elsevier, ISSN 0263-2373, ZDB-ID 859497-1. - Vol. 36.2018, 3, p. 306-318
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| Subject: | Call center | Emergency | Emotion | Materiality | Sensemaking | Callcenter | Call centre | Sensemaking-Ansatz | Sensemaking approach | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.emj.2017.08.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011873660