SERV*OR in China : testing the effect of service orientation on service skills performance
Sherriff T. K. Luk; Ken Lu; Ben Liu
| Year of publication: |
2013
|
|---|---|
| Authors: | Luk, Sherriff T. K. ; Lu, Ken ; Liu, Ben |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 1, p. 25-39
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitsleistung | Job performance | Performance-Messung | Performance measurement | Mobilkommunikation | Mobile communications | Öffentliches Unternehmen | Public enterprise | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009723107