Service blueprinting and BPMN : a comparison
Simon K. Milton; Lester W. Johnson
| Year of publication: |
2012
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|---|---|
| Authors: | Milton, Simon K. ; Johnson, Lester W. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 6, p. 606-621
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| Subject: | Dienstleistungsmarketing | Services marketing | Prozessmanagement | Business process management | Visualisierung | Visualization | Hotellerie | Hotel industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009692798