Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Year of publication: |
2016
|
---|---|
Authors: | Narteh, Bedman |
Published in: |
African journal of economic and management studies : AJEMS. - Bingley : Emerald, ISSN 2040-0705, ZDB-ID 2556176-5. - Vol. 7.2016, 1, p. 90-108
|
Subject: | Ghana | Retail banking | Behavioural intention | Service fairness | Privatkundengeschäft | Personal banking | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Bank | Konsumentenverhalten | Consumer behaviour |
-
Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad, (2021)
-
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N., (2018)
-
Khan, Mubbsher Munawar, (2014)
- More ...
-
Service quality and customer satisfaction in Ghanaian retail banks : the moderating role of price
Narteh, Bedman, (2018)
-
Foreign participation and internationalization intensity of African enterprises
Narteh, Bedman, (2018)
-
Corporate reputation and retail bank selection: the moderating role of brand image
Narteh, Bedman, (2019)
- More ...