Service innovation and customer choices in the hospitality industry
Year of publication: |
2005
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Authors: | Victorino, Liana ; Verma, Rohit ; Plaschka, Gerhard ; Dev, Chekitan |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 6, p. 555-576
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Saved in:
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