Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Ishfaq Hussain Bhat
| Year of publication: |
2023
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|---|---|
| Authors: | Bhat, Ishfaq Hussain |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3635, ZDB-ID 2435929-4. - Vol. 35.2023, 1/2, p. 107-118
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| Subject: | innovation | loyalty | satisfaction | service delivery | technology | Indien | India | Kundenzufriedenheit | Customer satisfaction | Innovation | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBG.2023.134389 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014388735