Service management : operations, strategy, information technology
James A. Fitzsimmons (Seay Professor of Business Emeritus University of Texas at Austin), Mona J. Fitzsimmons
| Year of publication: |
2011 ; Seventh Edition, International Edition
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. |
| Publisher: |
Boston : McGraw-Hill |
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistungsbetrieb | Management | Dienstleistung |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | xviii, 541 Seiten Illustrationen, Diagramme, Karten |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Literaturangaben |
| ISBN: | 0-07-128927-5 ; 978-0-07-128927-6 |
| Classification: | Unternehmensführung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013469176