Service management : operations, strategy, information technology
James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev K. Bordoloi
| Year of publication: |
2014 ; 8. ed., internat. ed.
|
|---|---|
| Authors: | Fitzsimmons, James A. ; Fitzsimmons, Mona J. ; Bordoloi, Sanjeev K. |
| Publisher: |
New York, NY : McGraw-Hill Irwin |
| Subject: | Dienstleistungsmanagement | Service management | Dienstleistung | Management | Dienstleistungsbetrieb |
| Description of contents: | Table of Contents [swbplus.bsz-bw.de] ; Table of Contents [gbv.de] |
| Extent: | XVIII, 524 S. Ill., graph. Darst. 28 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Lehrbuch ; Textbook |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-1-259-01065-1 ; 1-259-01065-1 |
| Classification: | Unternehmensführung ; Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013547446