Service-Marketing : [Wettbewerbsvorsprung durch erstklassige Qualität]
Alternative title: | Marketing services <dt.> |
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Year of publication: |
1992
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Authors: | Berry, Leonard L. |
Other Persons: | Parasuraman, A. (contributor) |
Publisher: |
Frankfurt/Main : Campus-Verl. |
Subject: | Dienstleistungsmarketing | Services marketing | Produktqualität | Product quality | Dienstleistung | Marketing |
Description of contents: | Table of Contents [swbplus.bsz-bw.de] |
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Henke, Viola, (2012)
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Ullrich, Frank, (2004)
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Richter, Mark, (2005)
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Parasuraman, A., (1994)
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Servqual: a multiple-item scale for measuring customer perceptions of service quality
Parasuraman, A., (1986)
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A., (1990)
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