Service organisations resilience through the application of the vanguard method of systems thinking : a case study approach
Year of publication: |
2014
|
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Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 52.2014, 7 (1.4.), p. 2026-2041
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Subject: | organisational resilience | service delivery | vanguard method | affective commitment | service organisations | two-dimensional resilience |
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