Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers
Year of publication: |
2007
|
---|---|
Authors: | Xu, Susan H. ; Gao, Long ; Ou, Jihong |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 53.2007, 6, p. 971-990
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | ticket queue | service systems | Markov queues | quasi-birth-and-death processes | heuristics | service improvement |
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