Service Performance Gap: Re-evaluation and Redevelopment
Year of publication: |
1999
|
---|---|
Authors: | Chenet, Pierre ; Tynan, Caroline ; Money, Arthur |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 46.1999, 2, p. 133-147
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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