Service production in high captivity service firms
Erim Ergene, Bruce Skaggs, Inigo Echeveste
| Year of publication: |
2021
|
|---|---|
| Authors: | Ergene, Erim ; Skaggs, Bruce ; Echeveste, Inigo |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 15.2021, 1, p. 19-43
|
| Subject: | High captivity service firms | Customer coproduction | Service production complexity | Human capital | Dienstleistungssektor | Service industry | Produktivität | Productivity | Humankapital | Deutschland | Germany | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Unternehmensdienstleistung | Business services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-020-00431-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012489176