Service providers and customers: social exchange theory and service loyalty
| Year of publication: |
2005
|
|---|---|
| Authors: | Sierra, Jeremy J. ; Mcquitty, Shaun |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 6, p. 392-400
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