Service quality : a profit strategy for financial institutions
Leonard L. Berry; David R. Bennett; Carter W. Brown
| Year of publication: |
1989
|
|---|---|
| Authors: | Berry, Leonard L. ; Bennett, David R. ; Brown, Carter W. |
| Publisher: |
Homewood, Ill. : Dow Jones-Irwin |
| Subject: | Finanzdienstleistung | Financial services | Produktqualität | Product quality | Bankmarketing | Bank marketing | Qualitätssteigerung | Kundenberatung | Bank | Qualitätssicherung |
| Extent: | XXI, 209 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-55623-094-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000795184