Service quality analysis of two of the largest retail chains with minimart concept in Indonesia
Year of publication: |
2018
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Authors: | Tannady, Hendy ; Nurprihatin, Filscha ; Hartono, Hendy |
Published in: |
Verslas: Teorija ir praktika / Business: Theory and Practice. - Vilnius : Vilnius Gediminas Technical University, ISSN 1822-4202. - Vol. 19.2018, p. 177-185
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Publisher: |
Vilnius : Vilnius Gediminas Technical University |
Subject: | service quality | importance and performance analysis | retailer | customers | customer satisfaction | satisfaction level |
Type of publication: | Article |
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Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | 10.3846/btp.2018.18 [DOI] 1667917978 [GVK] hdl:10419/247938 [Handle] |
Classification: | L81 - Retail and Wholesale Trade; Warehousing ; O14 - Industrialization; Manufacturing and Service Industries; Choice of Technology |
Source: |
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