Service quality and customer satisfaction : the moderating effects of hotel star rating
Robin Nunkoo, Viraiyan Teeroovengadum, Christian M. Ringle, Vivek Sunnassee
| Year of publication: |
2020
|
|---|---|
| Authors: | Nunkoo, Robin ; Teeroovengadum, Viraiyan ; Ringle, Christian M. ; Sunnassee, Vivek |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-15
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| Subject: | Customer satisfaction | Service quality | Accommodation | IPMA | PLS-SEM | Hotels | Kundenzufriedenheit | Dienstleistungsqualität | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102414 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012389844